GB Railfreight Case Study
GB Railfreight (GBRf) is a rapidly growing freight operating company with a firmly established reputation for reliability and efficiency.
Established in 1999 and owned by GB Railways Group PLC, GBRf’s services include the transportation of modern containerised consumer goods as well as the movement of goods in bulk. . It also plays a vital role in the improvement of Network Rail’s infrastructure by operating a number of flexible and responsive services for network maintenance possessions.
These nationwide train services are currently operated from two depots in Peterborough and London, and further expansion is planned. Investment in new rolling stock equipment guarantees the provision of reliable service. Indeed service is the watchword for this dynamic and growing company.
The first point of contact for potential customers is GBRf’s commercial team, which is led by the company’s Commercial Director and its Business Development Director. Working with the customer, they develop tailor-made solutions for transportation problems.
Each flow of traffic is allocated a Contract Manager, who is responsible for day-to-day contact with customers. That contract manager will act as a one-stop-shop for the customer and will deal with all issues and queries they may have.
GBRf’s drivers - called Train Managers - are flexible and reliable. GBRf has never cancelled a train due to a lack of a driver. Allocated to specific flows, they work as part of the customers’ team dealing regularly with their immediate on-the-ground requirements.
GBRf’s operations team, led by their General Manager, is focussed entirely on delivering a service to the customers. From the 24-hour train running control to the Resource Planning team everyone knows what GBRf’s customers require and expect - and they strive to deliver against those expectations 100 per cent of the time.
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